Return Policy - The Legal Stuff

Effective Date: January 1, 2025
VAVA Graphics LLC | 3540 Toringdon Way Ste. 200, Charlotte, NC 28277
tristan@vavagraphics.com | 704.980.0365

VAVA Graphics LLC provides custom creative services including graphic design, website design, branding, social media management, video editing, and related marketing services. Because all work is custom-created and work begins upon signing, our refund and cancellation policy reflects the nature of professional creative services.

All Sales Are Final

Due to the custom nature of creative work, all sales are final once a Project Order has been signed and work has commenced. VAVA Graphics does not offer refunds on completed deliverables or services that have been rendered.

Deposit Policy

A non-refundable deposit of 50% of the total project fee is required upon signing the Project Order. This deposit secures your project start date and covers initial discovery, planning, and early design work. The deposit is not refundable under any circumstances, including if the client chooses to cancel the project after signing.

Project Cancellation

Either party may terminate a project for convenience at any time. In the event of cancellation by the client:

• Client will be invoiced for all work completed through the cancellation date
• An early termination fee equal to 10% of the total project fee will apply
• The initial 50% deposit is non-refundable and will be applied toward the balance owed
• All remaining balances are due within 15 days of the cancellation notice

Upon full payment of all amounts owed, VAVA Graphics will deliver all completed work product and transfer applicable intellectual property rights to the client.

Retainer Agreements

For clients on monthly retainer agreements, payments are non-refundable once a billing period has begun. Retainer agreements may be cancelled with written notice; the final billing period will be invoiced in full regardless of the cancellation date within that period.

Revision Policy

Revisions are included within the scope defined in your Project Order. Each service type includes a specified number of revision rounds. Revision requests must be submitted within 7 business days of receiving a deliverable. After 7 business days without written feedback, deliverables are considered approved and accepted. Revisions requested outside the agreed scope, or after deliverable acceptance, will be billed at $350.00 per hour.

Out-of-Scope Work

Any changes, additions, or modifications requested by the client that fall outside the original project scope will be billed at VAVA Graphics' standard rate of $350.00 per hour. A written Change Order will be submitted for client approval before any out-of-scope work begins.

Payments and Late Fees

All invoices are payable within 15 days of receipt. A monthly service charge of 3% (or the maximum allowed by North Carolina state law) will be applied to all overdue balances. VAVA Graphics reserves the right to withhold delivery of work and transfer of intellectual property rights until all outstanding balances are paid in full.

Dispute Resolution

In the event of a dispute arising from a project or payment, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration via the Arts Arbitration and Mediation Services of the North Carolina Lawyers for the Arts. This Agreement is governed by the laws of the State of North Carolina.

Contact Us

If you have questions about this policy or your project, please reach out directly:

• Email: tristan@vavagraphics.com
• Phone: 704.980.0365
• Address: 3540 Toringdon Way Ste. 200, Charlotte, NC 28277